General Terms and Conditions (GTC) of the Sales Office Germany + EU

1. scope of application
The following terms and conditions apply to all orders placed via our online store. Consumer is any natural person who enters into a legal transaction for a purpose that can be attributed neither to his commercial nor his independent professional activity.

2. contracting party, conclusion of contract
The contract of sale is concluded with TCM-Shop B.Bayerlein.
The presentation of the products in the store does not represent a legally binding offer, but a non-binding online extract. By filling out the order form you place a binding order for the goods. The confirmation of receipt of the order is sent together with the acceptance of the order immediately after sending an e-mail. With this e-mail confirmation, the purchase contract is concluded.

3. shipping costs
All deliveries are subject to shipping costs, which are shown separately to the product price.
Goods up to 500 gr. gross weight are sent by mail.
All goods over 500 gr. gross weight are shipped via Hermes and are insured. The delivery can be tracked with a tracking number.
Deliveries to EU countries are made via Deutsche Post.
Shipping costs can be inquired, as these can change after increases of the post office and Hermes or similar shipping companies.

4. payment
The following payment methods are available to you:


or via our homepage PayPal is also available. But then you have to order via this page to be able to choose this payment method.

Or you pay via the PayPal address ( ) directly with the indication of the order no. so that the payment can be assigned.

Resellers will receive the goods on account as before.

5. self collection
A self-collection of the commodity can take place with date consultation.

6. reservation of proprietary rights
The goods remain the property of TCM-Shop B.Bayerlein until full payment.

7. maturity / delay of payment
In case of a purchase on account the invoice amount to be paid is not credited to our account in due time, you are automatically in default. Even without further reminder you are then additionally obliged to pay the legal default interest and the further damage caused by default, especially the further collection costs.

8. warranty
The product images do not always have to match the appearance of the delivered products. In particular, changes in the appearance of the products may occur after the renewal of the product range. Claims for defects do not exist insofar as the changes are reasonable for the customer. If the goods are defective, we will provide subsequent performance within a reasonable period of time, i.e. either replacement delivery or elimination of the defects. If the supplementary performance chosen by you is only possible at disproportionate expense, we shall be entitled to provide supplementary performance in another form. The expenses necessary for the subsequent performance shall be borne by us. If we do not succeed in subsequent performance, you shall have the right, at your option, to rescind the purchase or reduce the purchase price. Defective goods must be returned to us unless you have decided to reduce the purchase price. Claims for defects expire in 2 years from the date of delivery of the goods. The costs for the return in case of a defect are to be borne by us. Our goods are pure care products and not medicines!

9. compensation for damages
Compensation for damages due to breach of an obligation arising from the contractual relationship shall be paid under the statutory conditions. The same applies to claims for damages based on the Product Liability Act. All instructions on the packaging and instruction leaflets supplied with each cream must be observed. No liability is assumed for any use and/or handling deviating from these instructions.

10. customer service/service
If you have any questions regarding your order or our online store, please contact us by phone 07959-1442 or by e-mail

11. contract text storage/data security
We store the order and send you a confirmation of receipt of the order by e-mail. You can view and download the terms and conditions at any time on this page. Beyond a necessary use of the data for the processing of the customer orders, the TCM store will not exploit the customer data or pass them on to third parties.

12. language of the contract
The language available for the conclusion of the contract is German.

Right of withdrawal
You have the right to revoke this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must inform us (TCM-Shop B.Bayerlein Lindenweg 3 74586 Frankenhardt E-mail by means of a clear statement (eg a letter sent by mail, fax or e-mail) of your decision to revoke this contract. Only cream tubes that have not yet been used or opened can be returned.

Consequences of revocation
If you revoke this contract, we shall reimburse you for all payments we have received from you (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us) without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

For goods returned freight collect, we reserve the right to refuse acceptance. If the goods are nevertheless taken back by us, a handling fee of EUR 10,-- will be charged or deducted from the refund. 

Return address:

TCM-Shop Enercetica-Distribution Germany
Lindenweg 3
74586 Frankenhardt

Status: 13.06.2023